FAQ
Frequently Asked Questions
1. What products does your online store offer? Our online print-on-demand store specializes in outdoor-inspired apparel, including sportswear. From cozy hoodies to breathable tees, our collection features designs that celebrate the great outdoors.
2. Do you ship internationally? Yes, we ship our products worldwide! While our main customer base is in the United States, we happily serve customers internationally. International shipping rates range from $4 to $6, offering affordable options to our global community.
3. What is your shipping policy for US customers? We are pleased to offer free shipping to our valued customers within the United States. Enjoy the convenience of doorstep delivery without any additional shipping charges.
4. What is your return and refund policy? We understand that sometimes things don't go as planned. That's why we offer a 30-day return and refund policy for damaged products. If you receive a damaged item, simply contact our customer service team within 30 days of receiving your order, and we'll be happy to assist you with a return or exchange.
5. How long does it take to process and ship orders? We strive to process orders as quickly as possible. Typically, orders are processed within 1-3 business days. Once processed, shipping times may vary depending on your location and chosen shipping method.
6. Can I track my order? Absolutely! Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery every step of the way.
7. Do you offer customization options for your products? Currently, we do not offer customization options for our products. However, we continuously update our inventory with new designs and styles to cater to diverse tastes and preferences.
8. How can I contact customer support for further assistance? If you have any questions, concerns, or feedback, our friendly customer support team is here to help! Please feel free to reach out to us via email at support@outdoorapparel.com, and we'll get back to you as soon as possible.
We hope this FAQ page addresses any inquiries you may have. Happy shopping, and thank you for choosing our outdoor-inspired apparel for your adventures!